• If the Payment decides not to manage your ailment, or not to deal with their complaint immediately*, their file is then signed.
• When your Percentage chooses to manage your own complaint, we shall influence the next thing, which can become requesting a response and you will an answer.

* The latest Percentage can choose never to handle the issue within this time if it establishes that an alternative procedure can be obtained in order to you to definitely handle your concerns.

At this action, we’re going to query the new Respondent so you’re able to fill in an answer Form. The fresh new Respondent can get two months to deliver you, this new Complainant, and the Percentage the done setting. And here new Respondent gets the chance to give its style of how it happened.

Following, we will in addition to ask you to answer, the brand new Complainant, so you’re able to submit an answer Means. You’ll be able to help you rebut any of the things the newest Respondent mutual with its Reaction Form. […]